Learn about your anger buttons and how to de-escalate a conflict. This interactive workshop will give you concrete tools to handle anger in your workplace. Do your colleagues have a hard time controlling their anger? Do they push your anger buttons? Learn how to recognize your own anger triggers and those of your peers. Gain techniques to help employees understand a range of feelings and how to respond without losing control. Empower your staff to solve and prevent their own conflicts. Stop the fighting and improve productivity in your work environment! This workshop is also excellent for students.
Identify your communication style and gain concrete techniques to listen and be heard to improve your relationships with co-workers and management. Learn about communication potholes and styles of handling conflict. Improve your skills with open questions and neutral language. You’ll walk away with problem-solving techniques that you can try with everyone you interact with.
FACT: We have conflicts every day. How well do you and those around you control their responses when faced with conflict??? Whether you are a supervisor or employee, you can determine your conflict style and learn techniques to help you handle conflicts more effectively both in and out of your work environment. Maybe you avoid conflict and a peer handles conflict aggressively. Let us show you how to work with people with different conflict styles so you can reach agreeable solutions.
What happens at your workplace when employees don’t get along? What about when there is a conflict with management? Have you ever been threatened with a lawsuit? Let us create a system that enables employees and management to handle workplace conflicts on all levels- before, during, and after it escalates. We can help you prevent conflict and reduce costs from absenteeism and court cases. Most importantly, we can help you improve morale and productivity to increase your bottom line! (Didn’t know conflict resolution could do all that? Call us and find out how!)
Do you have people from different cultures in your workplace? Do your employees work with clients that are different from themselves? We work in a progressive manner to ensure comfort levels and safety while learning about different cultures to promote understanding, tolerance and acceptance. We can also assist you directly if an issue has arisen in your workplace.
Change can be difficult for many to handle, yet it is a part of virtually all organizations. Whether your company is being restructured or just getting a new employee, we can help everyone adjust. Let us help you improve productivity and morale in the face of changes in the workplace.
Learn mediation concepts that will improve collegiality among your staff. Train HR staff or employees to assist colleagues in resolving conflicts. We have trained thousands of people to become mediators. Our interactive training draws on existing knowledge of active listening, paraphrasing, validating and neutral language with plenty of opportunities to practice. Clients rave that the skills they learn help them to handle their own daily interactions better both in and out of the workplace.
How do your employees improve and advance? When employees have goals and are an active part of the evaluation process, they are more motivated to reach their potential, with your company as the beneficiary. Bring out the best in your staff by letting us create a system for you to coach and evaluate your employees.
The greatest success is achieved with a plan. Whether you are just starting out, or are undergoing a five or ten year planning process, we can move you to action. Our sessions foster creativity to bring out the best in your employees and your company. We’ll show you decision-making techniques that will not only create a plan with buy-in from everyone, but enable you to stick with it. With our facilitated, interactive sessions, we can help make your goals a reality.
Whether you have new members of your team or have had challenges with existing employees, we have a huge variety of activities that will enable your group to work well together going forward. Maximize productivity with activities that draw on the strengths and goals of your staff, no matter what size.
Are you in charge of training? Do you need help to manage a group? Want new and exciting ways to teach existing or new material? We can train your staff to lead effective and dynamic workshops on virtually any topic. Materials are provided to enable your staff to replicate what they learn in our workshops.
Understand the power dynamic of the bully and the victim to create a safe and productive work environment. Learn how to recognize and stop bullying behavior in your office. Discover why people bully and why others don’t get involved. Determine how and when to safely intervene and turn bystanders into allies. Discuss the difference between teasing and bullying. Through role-plays, practice aggressive vs. assertive behavior. Come away with practical tools to begin to create a peaceful and productive environment at work.